Party like it’s 1999 /
Who remembers New Year’s Eve 1999?
For many it was a huge night of partying and fireworks, for others a period of reflection, and for a few it was a time of uncertainty. We weren’t sure what the new millennium would bring and there were plenty of crazy stories circulating that the world was going to end. Even if the apocalypse didn’t happen at midnight, the Millennium Bug might strike, and we wouldn’t be able to turn on a computer.
For me as a junior doctor working in A&E that night, I was mighty scared. I was an SHO 1, (an FY2 in current terminology). Back then going on a night shift meant packing my backpack full of textbooks: The Oxford handbooks of medicine, surgery and surgical specialties as well as the ABC of radiology and the ABC of dermatology were essentials.
It’s difficult to explain the circumstances and context that made me need all those books as backup! Reflecting now, a mere 20 years later, its startling. I think I can best explain it as being a combination of 3 factors:
- Information poverty
- Generalism
- Communication poverty
Information Poverty:
At the turn of the millennium, not only was Google in its infancy, but the thought of using the internet to access reliable information that you might use to treat an actual human being in real time was bonkers. In fact, in 1999 my mental model of accessing the internet involved listening to 2 minutes of screeching noises before achieving anything, and even then constantly worrying about being disconnected.
My hospital didn’t have an intranet brimming with up to date content either. Any trust pathway or treatment regime had to be designed, printed, photocopied, laminated, and socialised (pinned to a wall or shoved in a folder). Lord forbid should a pathway change: the whole process restarted. The reality was that this meant that most processes fell at least one of those hurdles and took at least a year to complete.
When it came to getting expert advice, we had the pager system. My consultant left at 5pm, and my registrar at 10. After that, there was no one to ask quickly or in passing except the other 2 junior doctors on with me, and the frankly amazing nurses who kept me right with their wealth of experience and abundance of common sense. Failing that I would page someone. Specialists didn’t even carry DECT phones.
That’s why I took the books, but still, Imagine replacing a consultant, registrar, intranet, google, mobile, whatsapp etc with a pager and some textbooks on a night shift, in a tertiary ED.
Thinking back, on new years eve 1999 I pretty much had to relly on my medical school education to decide what to do with patients. No wonder I was worried. I should probably have been more worried. My patients even more so. Reflecting now, there was definitely a bit of that that made me feel empowered as well as scared, I guess that was part of the thrill, part of why I loved and still love A&E.
Since then we have grown acustomed to a wealth of resources and multitudes of pathways on the web driving care and that is good. It now feels as though it is time to move on and incorporate these into clinical decision support pathways that are captured ind driven by an electronic health record. GP’s have this down pat.
We know that AI is not inferior to humans at a multitude of things: simple chest and ankle x ray interpretation, identifying suspicios breast lumps on mammography, classifying macular degeneration. Why, in todays world, would a junior doctor be left alone to interpret a chest or ankle xray that might not be reviewed for a couple of weeks?
Generalism:
As well as the relative lack of access to information was the incredible number of things I had to do. All cannulas, all bloods, all ECG’s, making up and administering many IV drugs and all first dose antibiotics. Filling in just about every type of form known to man: requesting xrays & bloods, etc.. The better I became at some (I remember the night when I realised I could canulate in the dark) the less well I did with some others: looking at my medical records from then would probably make me wince now.
I know that some of that hasn’t gone away really, but at least now ordering tests happens online, comes with some clinical decision support, doesn’t require me to wonder round to x-ray for an opinion etc.. I still do of course, for the occasional case, but mostly it happens online with a phone call if necessary.
But most staggeringly somewhere in the last 20 years, just as the access to information has blown up, so has the sheer number of specialities and investigations available.
On new years eve 1999, a patient would have to be at deaths door to get a CT. Seriously. I remember thinking “I hope I never need a CT head, getting a CT head is like getting a side room on a ward: check out time”.
In 1999 I had next to no chance of successfully convincing a radiology consultant to come into hospital to scan anyone for anything at night. I would call my reg at home, who would call my consultant, then get back to me and ask me to call the radiology consultant, who would ask to speak to my consultant, and after an hour they would agree that it would be best done in the morning. It was like a really bad soap opera: repeatedly and predictably over emotional with the same ending after every episode. In my year of being an ED junior, I maybe requested a dozen CT heads. The ED consultant working this this new years eve will be in the hospital and will have requested that many CT’s during their shift.
The sheer number of specialisms and tests available now is stunning: back in 1999 a radiologist would report a trauma CT scan (that literally never got done). In 2019, it’s 3 radiologists: radiology for the chest and abdomen, neuroradiology for the brain, and musculoskeletal radiology for the bones and spine. We can also call interventional radiology if we have a blood vessel issue we think they can sort.
And that pattern of hyper-specialisation, and the need for the hyper-specialised brain to be available exists everywhere:
In 1999, if you came to A&E after midnight you saw a junior doctor and a nurse, period. Now there are minor injury nurses, junior doctors, clinical assistants, registrars, advanced nurse practitioners, Advanced Practitioners, Physicians assistants, consultants. That’s just the internal ED team. Remote teams like stroke, cath lab, interventional radiology, respiratory, GI etc, are not only more available, but more present, often joined at the hip with the ED. For example in my hospital the stroke team see pre-alerted patients on arrival to our ED, and teleconference with their on call consultant, who examines patient from home using a video link before consenting them for and prescribing thrombolysis.
So in the last 20 years the ED has gone from 3 generalists in white coats and 5 nurses in blue, to many different grades, competencies and specialities of folks in a cacophony of jumpsuit colours: there isn’t a shade of blue red or green that isn’t catered for, for example the junior doctors in Leeds ED wear teal. Teal!!
Communication:
Asking about what has changed the most in terms of communication in the last 20 years, for me it is the mobile phone in 1999 and the iPhone in 2007. When I watched Steve Jobs announce the first iPhone I realised that it would change the world, and that medicine couldn’t remain immune. It has shaped my psyche ever since and continues to do so. Apart from AI / AR I have not seen anything so seismic and profound.
In 1999 mobiles were not allowed in hospitals because…. Well I don’t actually remember why. I’m struggling to remember or explain. Wi-fi wasn’t around then, everything was wired, so it can’t have been interference, but there was definitely some way in which mobiles would almost certainly cause hospitals to blow up. I remember that very clearly, and the big scary posters everywhere. If anyone remembers why, please remind me.
Even after we realised mobiles didn’t blow things up, we nevertheless found ourselves in the groove of saying no to smartphones in general, by reflex, for just about any reason, no matter how unhinged, anyone could think of: poor battery life, infection control, wireless reception, staff looking distracted, staff not being able to use them, old people not approving of them, etc. Then, one day, and I’m pretty sure it really was one single day, that coin flipped and the very same people saying no for the preceding decade were running around screaming about why mobiles aren’t entirely engrained in workflow and solving every problem know to man. These will be the very same people now faxing each other about why we shouldn’t wear watches.
Before I continue though I have another story to tell about the rate of change, the aim being to demonstrate just how strange the rate is, and how important it is for us to learn to embrace it and build a bridge to it, rather than wait for another coin to flip in a few years time and wonder how we missed the boat.
I asked two more experienced (read old) colleagues of mine about how technolgy had changed in the 20 years between 1980 and 2000 for them.
One said the only significant change for him was when he got his first mobile in 1998 but couldn’t get reception and it was too expensive to use. He told me that unti then he had to carry a load of 10p pieces in his car when doing visits in case the pager went off, he would have to find a call box!
Another elder said that whilst he thought he had encountered online results, again circa 1998, the biggest thing for him in the preceding 20 years was word processing in the mid nineties. That was the single biggest change in 2 decades: being able to write and print a letter without a secretary. Even eMails were post millennium for him at work.
The rate of change between the millennium and now has been absolutely explosive compared to the preceding decades, and as much as technology changes, our ability to accept and build bridges to the future has to become second nature.
It is with great sadness then that the official way I communicate between speciaties has really not changed that much since. We still have pagers. We still have faxes. I still look at a white board or have to phone switchboard to ask for the page number of the cardiologist on call. Sometimes there is voice recognition at switchboard, so bad it reminds me of trying to use them to book cinema tickets in the mid 90’s. I spend most of my day wrestling with outdated processes, and an inconsequential amount of time providing either care or the human element of my job that I love so much.
Some of my colleagues think that is normal and busy themselves with reasons as to why we couldn’t possibly do anything else. Sadder still, a significant portion think that email or dect phones are the solution to faxes, and I still hear doctors bragging about how many pagers they have to carry, or how important they are by proxy of how many unread emails they have every day. The idea of bring your own devices, communicating in workflow, or the potential of the constant partial information awareness we use to manage our private day to day simply does not exist in much of the workflow I experience.
As I get older, one of my greatest regrets is that I never managed to achieve more trying to get my profession to take the opportunity as one of the oldest, most personal, most human and important industries in the world, to embrace these changes more quickly. In many ways it has taken our patients to point out to us how the taxi business, the financial sector,, even retail show us just how transformative transacting private, trusted, important information quickly and conveniently can be.
Future thinking
Let me be clear: AI is coming. It is the how, the whether we chose to be leaders in it or decry and bemoan it until other industries normalise it or the sheer volume of clinical need becomes so overwhelming that it is thrust upon us is the question we have to answer. At the moment, the regulatory framework for true AI makes doing anything really quite difficult. By definition, it is difficult to explain how a true AI has come about it’s decision, which makes software as a medical device and other types of regulation a little challenging.
But looking at the pace of progress, and trajectory that the world has taken in just the last two decades I would argue that we really need it. Mostly for the simple stuff. Just as apple uses differential privacy to provide anonymised intelligence, or big tech is using explainable AI to help understand what made an AI suggest what it did, the solution to the blockers to technology lies at the intersection of clinical design, technology and humanism. Not ludditism. We need to build the bridge to the future even if we then burn it once we are on the other side.
In 1999 I was using books with text and the odd flowchart. Now I use flowcharts provided by various online sources, simple risk scores that my simple brain can handle to decide what I should do. So we already have a really clear concept of simple clinical decision support, and most of us use local alghorythms or validated scores daily. Digitalising these so we can capture and audit / follow the decision process is a really simple, safe step forward. Automating algorythms to look at the clinical record is another step and adding ever more complex (but still simple) baysian and boolian models yet another. Even then, we are nowhere near AI, but crucially we are better, safer and closer.
Just as the last 20 years show how much we have already gained from the benefits of mobility and on demand data, we can continue to create more and more systems and process that lower the bar to allow more people to participate in better clinical decision making for ever more focused / stream lined workflows.
The idea of a (moderately) highly trained junior doctor dealing with everything in the ED on the back of their medical education will become ever more incongruous. Where once every aspect of a person’s treatment was down to a few people, even the minor improvements to the clinical decision support we have today will and is empowering ever more focused, more varied roles to be involved in providing better care, or even for patients to better triage and treat themselves. This is all already happening. It’s just up to us to accelerate it.
Now, if for example a stroke patient comes in, thanks to good digital decision support, a nurse is on hand with specialist knowledge and skills to assess, investigate and treat them. Radiologists perform the scan and liaise with Doctors in Autralia to report it,A stroke consultant can look at that scan at home come in at the very end of that process if necessary. Compared to being met by me, on new years eve 1999, with no access to a scan, or even me today with access to a scan, I know which one I would want for me or mine each and every time.
True AI – where AI decides what it’s going to do – would have a place in the world of big data. Just below AI would be the high-level clinical decision support and warnings that would inform me that a specific patient is at risk of X or this antibiotic might be better for that patient. The scores that I use now, might change in real time depending on the results of the latest validated paper, or expert decision group.
I remember many a senior telling me stearnly that patients don’t want their doctors looking at the internet to help them. Now that is mostly what clinicans do: maybe not google but something, anything that can get them them and their patients the best information they need the quickest. As guardians of medicine, we need to be stearing towards a better safer future, even if the solutions we provide today aren’t quite there yet.
I’m off to party linke it’s 2019. I think it’s a safer better place. If you have any memories of technology you have had to or still do have to experience or what you think the future will mean for you, feel free to share: